Mail-In Order Form

You can mail in your film by simply downloading and filling out the document below. It's quick and easy!

Below are also some frequently asked questions regarding our mail-in film developing service.

If you have any questions not listed below, we are more than happy to help!

Mail-in Order Form

Frequently Asked Questions

How am I charged?

Once we receive your order, we will send you an order confirmation by email along with a PayPal invoice for the order.

Do I need a PayPal account to pay?

No, you do NOT need a PayPal account. Your payment will be sent through PayPal as a “guest payment” using your credit/debit card.

What if I don’t have a credit card?

Unfortunately we can not process any payments for mail-in orders except via credit or debit card.

Do I have to get digital scans of my film?

Yes, all orders come with digital scans (via e-mail transfer) by default. This is to ensure that you will have a digital copy of your photos at the very least should your prints or negatives get lost in the mail. If you’d like to mail in your film for prints or development only (no scans) and pick up your order in store, then please send us an email at photos@annexphoto.ca.

When will I receive my scans?

Once we receive your order, an order confirmation and PayPal invoice will be emailed to you. You will receive the digital scans of your negatives approximately 5 days after we receive your payment.

How will I receive my scans?

You will receive a link to digital scans of your photos via e-mail. This link will allow you to preview and download your photos directly to your phone or computer.

How long will my digital files be available for download?

Your photos will be available for download for THIRTY (30) DAYS after we send you the link to the files. This link will EXPIRE after the thirty days. Once the link expires the files are PERMANENTLY removed from the system and cannot be retrieved.

I forgot to download my digital files and the link has expired. Can you send me the files again?

Unfortunately, no. Once the link has expired, the files are permanently removed from the system and CAN NOT be retrieved.

Can I get prints?

Yes! You can add prints to your order and choose between 4” and 5” prints in either matte or glossy finish. If you’d like to add prints to your order, please fill out the “ADD PRINTS” section of the table and indicate how many sets you’d like.

When will I receive my prints/negatives?

You will receive your prints/negatives approximately 14 business days after receipt of your payment. Please note that this is a rough estimate, and that we are not liable/responsible for any delays caused by Canada Post or other carriers.

How are shipping costs calculated?

For qualifying orders, standard flat rate shipping costs $5. This flat rate shipping can accommodate up to two rolls’ worth negatives plus prints (1set/roll), or up to 5 rolls’ worth of negatives only. For orders exceeding this amount, shipping will automatically be upgraded to expedited shipping which starts at $15.

Can I pay for expedited shipping?

Yes. Please indicate in the shipping section if you’d like to pay for expedited shipping. Once we receive your order, we will calculate an estimated shipping cost for your order and contact you for confirmation before we charge you for your order.

Do I get a tracking number?

Standard flat rate shipping does NOT come with tracking. If you would like tracking for your shipment, please select the expedited shipping option.

Can I pick up my prints/negatives in store?

Yes! If you’d like to pick up your prints/negatives in store, please select the“Pick up in store” option in the “NEGATIVES” section. Your prints/negatives will be available for pick up once you receive the e-mail notification containing the link to your photos. Negatives not picked up within 30 days from the date of the completion of the order will be discarded unless specifically requested.

What happens if my roll is blank?

If your roll is blank, we’ll notify you by e-mail and you’ll receive a refund (minus a $2 processing fee) for the roll via your method of payment.

How can I contact Annex Photo about my order?

If you need to contact us about your order, feel free to send as an e-mail at photos@annexphoto.ca or call us at 416 922 0920. In your e-mail, please indicate your first and last name, your order number (if applicable), and what you have a question about.

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